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Your website and applications are essential when it comes to the success of your business. At Your Dream Website we know that if your network or servers are down, you are losing revenue and opportunities. That’s why Your Dream Website has created an aggressive 100% uptime Service Level Agreement (SLA) for all of our dedicated servers.

Your Dream Website SLA states that:

  • Your hardware will function 100% of the time in a given month, excluding scheduled maintenance
  • Power and HVAC systems will function 100% of the time in a given month, excluding scheduled maintenance. Critical systems include functioning of all power and HVAC infrastructure including UPS equipment and cabling.
  • Network uptime will be 100% in a given month, excluding scheduled maintenance. Network uptime comprises the functioning of all network infrastructure including cabling, switches and routers. Services or software running on your server are not included in the definition of our network.

Your Dream Website superior technology and automated infrastructure enables us to provide you this 100% uptime SLA. Delinquent customers are not eligible for our uptime guarantee. This web page is a brief overview of our uptime guarantee, and does not supersede any existing contractual agreements between Your Dream Website and its customers, nor does it imply any agreement without a server contract.